A Plus Pet Sittings Policies and Procedures

Policies and Procedures

Key System

Picking up and dropping off keys for pet sitting visits is not only an extra charge, it can also be an inconvenient and unnecessary arrangement. Two sets of your house keys will be kept on file. A visit can be scheduled at a shorter notice with no need to pick up keys prior to or drop them off after your return. A text, call, or email to schedule the visit is all that is necessary to make arrangements! Here is how you can set up your key in our system:

Your keys are stored using a code system so your name isn’t attached to your keys for security purposes.
Unless your keys are on file with us, house key pick-ups and returns are necessary. We will not lock the key inside the home at the last visit; if a client insists, we can leave the key hidden outside to avoid a key return. There is a charge of $10 for each key pick-up or return.

Initial Consultation

An initial consultation is required before any reservation of pet service will be confirmed. There is no cost for the initial consultation. Our initial consultation is simply for us to meet you and your pet(s), answer any questions, go over policies, and sign a service contract.

Reservations

Reservations can be made via phone, text, email or the contact form on the website. Please do not leave without receiving confirmation that we got your request!
We ask that you reserve service with as much notice as possible so we may be available to you. We are able to accommodate short notice a lot of times but want to make sure we can provide service in our busiest times. Thank you for understanding.

Pet Visits Times

Visits will be made between 7:00 am and 10:00 pm. Visits outside of regular hours will have an extra fee of $10 per visit. Cats must be visited at least once a day. Dogs must be visited at least twice a day. If a client insists that visits be made less than once per day, they are agreeing to waive all claims against us that may have resulted from the infrequency of visits.

Holidays

An additional $5 per visit fee will be added on the following holidays: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day and Christmas Eve.
An additional $10 per visit fee on Thanksgiving and Christmas Day.

Payment Policy

Acceptable payment methods are cash and check. Checks must be written out to A Plus Pet Sitting, LLC. We ask that payments are left for us to be picked up the first visit of a service.

If payment is not made within 15 days, a 5% monthly interest rate will apply.

If necessary, further action will be taken to collect the funds at the client’s expense.

A charge of $25 will be incurred for returned checks.

Refunds and Cancellations

Cancellation Charge Schedule effective 01/01/2007

  • 0-48 hours notice prior to any service, and /or Holidays: Payment is charged in full (no refunds)
  • 2-7 days prior to service: 20% of service total is due (80% refund)
  • 8 days prior to service or more: No charge, refund in full.

Reservations are made to plan sitter availability to clients. Therefore, clients returning home early will be required to pay for the reserved amount of time scheduled including travel time.

House Key Maintenance & Returns

Unless you have your key kept with us, house key pick-ups and returns are necessary.

We will NOT lock the key inside the home at the last visit; if the client insists, we can leave the key hidden outside to avoid a key return fee.

There is a charge of $10 for each key pick-up or return otherwise.

Vaccination Policy

In order to protect everyone, we request that all pets be current on their rabies vaccinations, unless there is a legitimate reason why the pet should not receive vaccines. A current health record from the veterinarian must be on file.

Pet Identification

All pets under our care should wear some form of identification if they will be let outside of the home. If the owner chooses to not put an ID tag on their pet, they are doing so at their own risk.

Leash Walking/ Fenced Yards

All dogs will be kept on a leash unless we are inside an off-leash dog park or in the client’s fenced yard. Dogs will not be let off leash unless the client approves.
We do not accept responsibility or liability for any client pets that escape or become lost or injured, fatal or otherwise, when instructed to leave the pets in a fenced-in area. This includes all types of fencing.

Late Returns

If you are delayed in returning home as scheduled, please notify us ASAP. We will make every effort to extend your services as needed.